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WHY ROBINSON PIPE

Here at Robinson Pipe & Supply, we care about our employees just as much as customers. We emphasize a different approach to working with those who work for us

There are three keys to our great customer service:

Nurture your employees

We want everyone to be on the same page so that our customers understand exactly what our company stands for and why we do what we do. We want to keep our employees engaged and want to make positive changes for our customers. We want our employees to want to come to work and help us help our customers.

Acknowledge their efforts

By clearly communicating to customers that we care, they will continue to give us business. Let them know that we will hear their comments and concerns. We want them to be as empowered as possible to help us become the best company we can be.

Be proactive and go above and beyond to help people

For example, if there’s a product issue, be the one to reach out to the customers who received the affected products and tell them. We do not want to let the responsibility for help lie with our customers. We want to keep our customers happy. Make sure they stay informed and let them know you are working to fix the problem.

In fact, we keep these three factors in mind at all times when managing our company. We believe it’s important for these things to remain at the forefront of what we do because it helps to keep our customers happy. When you genuinely care about your customers and their interests, they will reciprocate with their loyalty to your company.